Frequently Asked Questions
Everything you need to know about your Scoots experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for all domestic orders.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Scoots is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.
Can I change or cancel my order after it is placed?
Because we process orders quickly, you have a 60-minute window after checkout to modify or cancel your order by contacting our support team.